FREQUENTLY ASKED QUESTIONS

If your order was placed recently, check the confirmation email you received — it typically includes tracking and status information. If you don’t have tracking details, check your spam/junk folder or order history in your account (if you created one). For older orders without online status, you should contact customer support by phone or email with your order number.

Once an order is submitted, changes or cancellations depend on how far it has progressed in fulfillment. If the order hasn’t shipped yet, you may be able to cancel or modify it. To request a change, provide your order number, what needs updating, and the new details when contacting support.

Document the issue with photos of the product and packaging. When contacting support, include your order number, the items affected, and the photos. This helps determine whether a replacement or refund is appropriate.

Review the store’s return policy (typically available on the website or in your order confirmations). Make sure the item meets return eligibility (e.g., within the return window, unused, with original packaging). Then contact support with your order number and reason for return to get detailed instructions.

Warranty claims require proof of purchase and a description of the issue. Gather your order confirmation and any product serial numbers. When you contact support, clearly explain the defect and provide photos if applicable.

For billing disputes or refunds that haven’t posted yet, gather copies of your credit card statement and order confirmation. When you reach out, reference the transaction date, amount, and order number so support can trace the issue.

Before contacting support, consult product manuals, setup guides, or the manufacturer’s website for troubleshooting steps. If those resources don’t resolve the issue, provide your order number and a detailed problem description when you reach out.

Check the product page for stock indicators. If it’s not clear online, support can verify inventory. Provide the exact product name or SKU when you contact them.

If you find the same product at a lower price from a qualifying retailer, support may review a price match request. Be ready to share the competitor’s price, retailer name, and product details.

Yes — for large quantity or commercial discount inquiries, provide the list of items and quantities you’re interested in. Support can review availability and pricing options.

Yes. To get the most accurate advice, share details about your intended use, space, and any preferences. This helps support suggest the best options for your needs.

To create an account, use the account registration page on the website. For placing orders, add products to your cart, review shipping and payment options, and complete checkout. If you need help during checkout, contact support with details of where you’re stuck.

Provide a clear description of your question along with any relevant product names, model numbers, or the context of your inquiry. This helps support respond accurately.